Terms and Conditions of Sale and Cancellation

Arrival time and delays: On the day of the activity, you must arrive at the office 30 minutes before the start of the experience to complete all preparatory activities, the briefing and getting kitted out. Should the customer be late, the organiser cannot guarantee that the activity will take place, and the customer will not be entitled to any refund or rescheduling.
Cancellation before the start: The organiser reserves the right to cancel the experience, at its sole discretion and at any time before it begins, for reasons relating to force majeure, safety concerns, adverse weather conditions and/or failure to reach the minimum number required to run the experience, which is 4 people, without the customer being entitled to claim any compensation, indemnity or reimbursement of additional expenses beyond the amount already paid.
Suspension, shortening or modification during the event: The organisation, including through its instructors, guides and leaders, may decide at any time to suspend, shorten, modify or reschedule the experience whilst it is in progress should reasons arise relating to the safety of participants, sudden changes in weather or environmental conditions – including water levels or the passability of routes – or the physical and mental fitness of participants. Such changes are made with the utmost regard for safety; they do not constitute a breach of contract and do not entitle participants to full or partial refunds.
Ordinary bad weather: Activities are guaranteed and will take place as scheduled even in the event of rain or ordinary bad weather, subject to the safety assessments described in the previous points.
Mandatory online check-in: Access to any activity listed in the catalogue is permitted only and exclusively following check-in, which must be completed online at the time of booking.
Physical fitness and disclaimer: You must read the ‘liability waiver form’ carefully at the time of online check-in and accept it, in order to confirm that you possess the necessary physical and mental capabilities to undertake the selected activity and to rule out any physical conditions that might compromise the smooth and safe completion of the experience.
Legal framework for the purchase: These general terms and conditions govern the purchase of services remotely via the internet on this website, in accordance with the provisions of Legislative Decree No. 206 of 6 September 2005 (the Consumer Code) and the GDPR 2016/679 on the protection of personal data.

Cancellation, withdrawal and refund terms

Tax and contractual framework for the confirmation deposit The totalamount paid by the Customer at the time of booking constitutes a confirmation deposit pursuant to Article 1385 of the Civil Code. The transaction is temporarily exempt from VAT at the time of electronic collection. The final payment for the activity and the simultaneous issue of the electronic commercial document (tax receipt with VAT at 22 per cent) will take place exclusively on the day the experience actually takes place. The order confirmation sent by email is of a purely contractual nature and does not constitute a tax certificate.
Standard Cancellation Policy and Notice Periods The Customer has the right to cancel the contract and obtain a refund of the deposit paid exclusively by sending written notice to the email address info@ursusadventures.it, in accordance with the notice periods established by the organisation. For Individual Experiences managed directly by Ursus Adventures, notice must be received at least 48 hours before the scheduled date and time of the activity. For Packages and Experiences that include third-party or external services (such as, by way of example but not limited to: accommodation, meals, spa centre entry), in view of contractual obligations and the penalties applied by partner suppliers, notice must be given at least 14 (fourteen) days prior to the start date of the stay or experience. Should cancellation take place in accordance with the terms set out above, the refunded amount will be credited net of any bank or transaction fees charged by the payment gateway, which shall be borne by the Customer.
Legal exclusion of the right to change one’s mind under the Consumer Code The Customer is expressly informed that, pursuant to Article 59(1)(n) of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), the right to withdraw free of charge within 14 days of a distance purchase (the so-called ‘right of withdrawal’) does not apply to contracts relating to leisure services where the contract specifies a specific date or period of performance. Consequently, withdrawal and the related refunds remain governed by and payable exclusively in accordance with the timeframes and notice periods set out by the company in the previous point.
Late Cancellation, Delays and No-Shows No refund, compensation or rescheduling of the activity is provided for in the event of cancellations notified by the Customer beyond the notice periods set out (namely, within 48 hours prior to individual experiences or within 14 days prior to packages involving third-party services). The same exclusion from any refund or compensation applies in the event of the Customer being late for the agreed meeting time or in the event of a no-show at the agreed place and time. In all such cases, the organiser shall lawfully retain the full amount paid as a booking deposit as a lump-sum penalty for breach of contract, in accordance with Article 1385, paragraph 2, of the Civil Code. This retained sum is expressly excluded from the VAT taxable base pursuant to Article 15, paragraph 1, point 1 of Presidential Decree 633/72.
Cancellation of the activity by the organisation Should the experience or package be cancelled by the organisation prior to its commencement due to failure to reach the minimum number of participants (set at 4 people), due to force majeure, safety concerns or prohibitive weather or environmental conditions, the Customer shall be entitled, at their discretion, either to reschedule the experience for another date to be agreed between the parties or to a full refund of only the amount paid online at the time of booking. Any further claims by the Customer for damages, compensation or reimbursement of incidental and logistical expenses incurred directly or indirectly – such as travel costs or accommodation booked independently and not included in the package – are expressly excluded.