Terms and conditions of sale and operational notes
Arrival time and delays: On the day of the activity, you must arrive at the office 30 minutes before the start of the experience to complete all preparatory activities, the briefing and getting kitted out. In the event of a delay on the part of the customer, the organiser cannot guarantee that the activity will take place, and the customer will not be entitled to any refund or rescheduling.
Cancellation before the start: The organiser reserves the right to cancel the experience, at its sole discretion and at any time before it begins, for reasons relating to force majeure, safety concerns, adverse weather conditions and/or failure to reach the minimum number required to run the experience (4 people), without the customer being entitled to claim any compensation, indemnity or reimbursement of additional expenses beyond the amount already paid.
Suspension, shortening or modification whilst the experience is in progress: The organisation, including through its instructors, guides and leaders, may decide at any time to suspend, shorten, modify or reschedule the experience whilst it is in progress should reasons arise relating to the safety of participants, sudden changes in weather or environmental conditions – including water levels or the passability of routes – or the physical and mental fitness of participants. Such changes are made with the utmost regard for safety; they do not constitute a breach of contract and do not entitle participants to full or partial refunds.
Ordinary bad weather: Activities are guaranteed and will take place as scheduled even in the event of rain or ordinary bad weather, subject to the safety assessments described in the previous points.
Mandatory online check-in: Access to any activity listed in the catalogue is permitted only and exclusively following check-in, which must be completed online at the time of booking.
Physical fitness and disclaimer: You must read the ‘liability waiver form’ carefully at the time of online check-in and accept it, in order to confirm that you possess the necessary physical and mental capabilities to undertake the selected activity and to rule out any physical conditions that might compromise the smooth and safe completion of the experience.
Legal framework for the purchase: These general terms and conditions govern the purchase of services remotely via the internet on this website, in accordance with the provisions of Legislative Decree No. 206 of 6 September 2005 (the Consumer Code) and the GDPR 2016/679 on the protection of personal data.
Cancellation, withdrawal and refund terms
Tax and contractual framework (Confirmatory Deposit): The total amount paid at the time of online booking constitutes a payment by way of a confirmatory deposit within the meaning and for the purposes of Article 1385 of the Civil Code. The transaction is temporarily exempt from VAT at the time of electronic payment. The final payment and the issuance of the corresponding electronic commercial document (tax receipt with VAT at 22 per cent) will take place exclusively on the day the service is actually provided. The order confirmation sent by email is of a purely contractual nature and does not constitute a tax certificate.
Standard cancellation policy (after 48 hours): The Customer has the right to withdraw from the contract and receive a refund of the deposit paid, exclusively by sending written notice to the email address info@ursusadventures.it, provided that such notice is received at least 48 hours before the date and time scheduled for the service to be provided. Refunds will be credited net of any bank or transaction fees charged by the payment gateway, which remain the responsibility of the Customer.
Legal exclusion of the right to change one’s mind: The Customer is expressly informed that, pursuant to Article 59(1)(n) of Legislative Decree No. 206 of 6 September 2005 (Consumer Code), the right to withdraw free of charge within 14 days of purchase (the so-called ‘right of withdrawal’ for distance contracts) does not apply to contracts relating to leisure services where the contract specifies a specific date or period of performance. Therefore, refunds are governed exclusively by the company’s 48-hour policy set out in the previous point.
Late cancellations, delays and no-shows (within 48 hours): No refund, compensation or rescheduling is provided for cancellations notified by the Customer within 48 hours prior to the activity, in the event of a delay in relation to the agreed time or in the event of a no-show. In such cases, the organisation shall lawfully retain the full amount of the booking deposit as a lump-sum penalty for breach of contract, in accordance with Article 1385, paragraph 2, of the Civil Code. This retention is expressly excluded from the VAT taxable amount pursuant to Article 15(1)(1) of Presidential Decree 633/72.
Cancellation by the organisation: Should the experience be cancelled by the organisation prior to commencement due to failure to reach the minimum number of participants (4 people), due to force majeure, for safety reasons or due to prohibitive weather or environmental conditions, the Customer shall be entitled solely to reschedule the experience for another date to be agreed or, alternatively, to a full refund of only the amount paid online at the time of booking. Any claim by the Customer for damages, compensation or reimbursement of incidental and logistical expenses incurred (travel, accommodation, etc.) is expressly excluded.
