Terms of use and tax treatment of gift vouchers (multi-purpose vouchers)

  • Legal and Tax Status (Multi-purpose Voucher): This Gift Voucher constitutes a “Multi-purpose Voucher” within the meaning and for the purposes of Article 6-quater of Presidential Decree 633/1972 (implementing EU Directive 2016/1065). Upon online purchase, a digital commercial document (receipt) is issued, classified as ‘uncollected consideration’ with VAT temporarily not applied. The tax (22% VAT for outdoor activities or 10% VAT for bar purchases) will be calculated, applied and settled exclusively at the time of the voucher’s actual use (redemption), through the issue of the final commercial document that finalises the transaction.
  • Validity Period and Expiry: The voucher is validfor a fixed period of 12 months from the date of issue/purchase. The beneficiary must make a booking and redeem the chosen experience or service no later than this date. Once the 12-month period has elapsed without the voucher having been redeemed, it will automatically expire and will no longer be usable in any way.
  • Retention Fee for Non-Use (Expiry or No-Show): The Voucher is under no circumstances convertible, redeemable or refundable in cash, either before or after its expiry. In the event of non-use within 12 months, or in the event of a no-show on the booked date, the full amount will be definitively retained by the organisation as a penalty for failure to use the service and recorded in the accounts as extraordinary income; this transaction is exempt from VAT pursuant to Article 15, paragraph 1, point 1 of Presidential Decree 633/72.
  • Redemption Terms and Single-Use Policy: The face value of the Voucher must be used and spent in a single transaction. Should the service or purchase chosen by the beneficiary be of a value lower than that of the Voucher, the remaining unused balance will be forfeited and will not entitle the beneficiary to any cash refund, credit note or voucher for the difference. If the value of the service chosen exceeds the value of the voucher, the beneficiary must pay the difference at the time of booking or when settling the balance.
  • Purchaser’s Right of Withdrawal (14-day cooling-off period): Pursuant to Article 52 et seq. of the Consumer Code, the purchaser of the Voucher has the right to withdraw from the purchase, without incurring any penalty, within 14 calendar days from the date of the electronic transaction. This right may be exercised exclusively by the original purchaser (by email to info@ursusadventures.it) and only on condition that the Voucher has not already been partially or fully redeemed or booked by the beneficiary. The refund will be made exclusively via the same payment method used for the purchase. Once the 14 days have elapsed, or in the event of early redemption or booking of the voucher, the purchase becomes final, irrevocable and non-refundable.
  • Terms and Conditions for Experiences and Restrictions: Should this Voucher be used to book one of our outdoor experiences, its use will be strictly subject to the availability of places on the requested date and to full acceptance of all the rules, the general terms and conditions of sale and the specific restrictions of the experience itself (such as age requirements, physical and mental fitness, set timings, mandatory online check-in and the minimum number of participants required for the experience to go ahead), as set out in the details of each individual activity.