TERMS OF USE AND FISCAL REGIME OF GIFT VOUCHERS (MULTI-PURPOSE VOUCHERS)
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Legal and Fiscal Status (Multi-Purpose Voucher): This Gift Voucher constitutes a "Multi-Purpose Voucher" pursuant to and by effect of Art. 6-quater of Presidential Decree 633/1972 (implementing EU Directive 2016/1065). At the time of online purchase, a digital commercial document (receipt) is issued as an "uncollected consideration" (corrispettivo non riscosso) with VAT temporarily not applied. The tax (22% VAT for outdoor activities or 10% VAT for bar consumption) will be determined, applied, and settled exclusively at the time of the actual use (redemption) of the voucher, through the issuance of the definitive commercial document that finalizes the transaction.
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Validity Period and Expiry: The Voucher has a strict validity period of 12 months from the date of issuance/purchase. Within and no later than this deadline, the beneficiary must complete both the booking and the execution of the chosen experience or service. Once the 12-month period has elapsed without the voucher being redeemed, it will automatically expire and can no longer be used under any circumstances.
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Retention for Non-Use (Expiry or No-Show): The Voucher is under no circumstances convertible, redeemable, or refundable for cash, either before or after its expiry. In case of non-use within the 12 months, or in case of failure to show up on the booked day (No-Show), the entire amount will be definitively retained by the organization as a liquidated damages penalty for non-use of the service. It will be accounted for as an extraordinary gain (sopravvenienza attiva), a transaction excluded from the scope of VAT pursuant to Art. 15, paragraph 1, no. 1 of Presidential Decree 633/72.
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Redemption Terms and Single Session: The nominal value of the Voucher must be used and spent in a single transaction. Should the service or consumption chosen by the beneficiary have a lower value than the value of the Voucher, the remaining unused amount will be definitively lost and will not entitle the user to cash refunds, credits, or the issuance of vouchers for the difference. If the value of the chosen service exceeds the value of the Voucher, the beneficiary must pay the difference during the booking or final settlement phase.
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Buyer's Right of Withdrawal (14-Day Cooling-off Period): Pursuant to Art. 52 et seq. of the Italian Consumer Code, the purchaser of the Voucher has the right to withdraw from the purchase, without any penalty, within 14 calendar days starting from the day of the electronic transaction. This right can be exercised exclusively by the original buyer (via email to
This email address is being protected from spambots. You need JavaScript enabled to view it. ) and only on the condition that the Voucher has not already been partially or totally redeemed or booked by the beneficiary. The refund will be made exclusively to the same payment method used for the purchase. Once the 14 days have elapsed, or in the event of early redemption/booking of the voucher, the purchase becomes definitive, irrevocable, and non-refundable. -
Experience Regulations and Limitations: If this Voucher is used to book one of our outdoor experiences, its fulfillment will be strictly subject to availability on the requested date and to the full acceptance of all rules, general terms of sale, and specific limitations of the experience itself (such as age requirements, physical/mental fitness, scheduled times, mandatory online check-in, and reaching the minimum number of participants required to activate the experience), as clearly detailed within the info sheet of each individual activity.